Tech Bytes: Getting Help and Training Resources Available

Get Help: IT Service Center
The IT Service Center has combined the IT Call Center, Help Desk and Telephone Services into a one-stop location to better serve faculty, staff and students. The IT Service Center provides the following services and more:
• Walk-in and call-in technical support for all Truman equipment, software and technology service requests
• Truman Wireless configuration
• Laptop checkout and reservations
• Password reset and user account configuration
• Student personal computer/mobile device support (network connectivity, mapping network drives and printers, etc.)

Submit a Ticket for Help

Call, drop-in at Picker Memorial Library 203, or use the convenient self-service web portal (just log-in with Truman credentials in the upper-right corner, then click “New Ticket” to submit a request for assistance).

Call the IT Service Center
• Call Center – 660.785.4544
• Campus Operator – 660.785.4000

Get Notified About any Service Disruptions
Service Notes are used to notify users when there is a service disruption on campus. Click here to sign up to receive Service Notes automatically via email.

Training Resources Available
The ITS Training Site has training and support information for:
• Technology tools used to help maintain academic integrity (abiding by copyright & FERPA, avoiding plagiarism and other helpful information).
• Tools for Learning Online – Technology and computer skills, as well as other tips, to ensure success.
• Truman licensed and specialty software, as well as education/flex tools, Zoom information, and SMARTBoard resources, among other information.
• Resources for the D2L Brightspace Learning Management System

Brightspace Resources for Students
1. Brightspace maintains a Playlist for Learners on YouTube
2. Brightspace’s documentation website for Learners
3. Brightspace FAQs for Students
4. Brightspace Live Chat (available 24/7)

Brightspace Resources for Faculty
1. Brightspace Live Chat (available 24/7)
2. Brightspace User Guide/Documentation (text format)
3. Truman’s Brightspace Training Page
4. Submit a question or request an appointment by emailing

Resources for Electronic Mail
Duo Multi-factor Authentication
Helpful Tips on Setting up Microsoft 365 Outlook
Training Resources for Microsoft 365 Outlook
Frequently Asked Questions about Duo and M365
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