Tech Bytes: Getting Help and Training Resources Available
Get Help: IT Service Center
The IT Service Center has combined the IT Call Center, Help Desk and Telephone Services into a one-stop location to better serve faculty, staff and students. The IT Service Center provides the following services and more:
• Walk-in and call-in technical support for all Truman equipment, software and technology service requests
• Truman Wireless configuration
• Laptop checkout and reservations
• Password reset and user account configuration
• Student personal computer/mobile device support (network connectivity, mapping network drives and printers, etc.)
Submit a Ticket for Help
Call, drop-in at Picker Memorial Library 203, or use the convenient self-service web portal (just log-in with Truman credentials in the upper-right corner, then click “New Ticket” to submit a request for assistance).
Call the IT Service Center
• Call Center – 660.785.4544
• Campus Operator – 660.785.4000
Get Notified About any Service Disruptions
Service Notes are used to notify users when there is a service disruption on campus. Click here to sign up to receive Service Notes automatically via email.
Training Resources Available
The ITS Training Site has training and support information for:
• Technology tools used to help maintain academic integrity (abiding by copyright & FERPA, avoiding plagiarism and other helpful information).
• Tools for Learning Online – Technology and computer skills, as well as other tips, to ensure success.
• Truman licensed and specialty software, as well as education/flex tools, Zoom information, and SMARTBoard resources, among other information.
2. Brightspace’s documentation website for Learners
3. Brightspace FAQs for Students
Brightspace Resources for Faculty
1. Brightspace Live Chat (available 24/7)
2. Brightspace User Guide/Documentation (text format)
3. Truman’s Brightspace Training Page
Resources for Electronic Mail
• Duo Multi-factor Authentication
• Helpful Tips on Setting up Microsoft 365 Outlook
• Training Resources for Microsoft 365 Outlook
• Frequently Asked Questions about Duo and M365
The IT Service Center has combined the IT Call Center, Help Desk and Telephone Services into a one-stop location to better serve faculty, staff and students. The IT Service Center provides the following services and more:
• Walk-in and call-in technical support for all Truman equipment, software and technology service requests
• Truman Wireless configuration
• Laptop checkout and reservations
• Password reset and user account configuration
• Student personal computer/mobile device support (network connectivity, mapping network drives and printers, etc.)
Submit a Ticket for Help
Call, drop-in at Picker Memorial Library 203, or use the convenient self-service web portal (just log-in with Truman credentials in the upper-right corner, then click “New Ticket” to submit a request for assistance).
Call the IT Service Center
• Call Center – 660.785.4544
• Campus Operator – 660.785.4000
Get Notified About any Service Disruptions
Service Notes are used to notify users when there is a service disruption on campus. Click here to sign up to receive Service Notes automatically via email.
Training Resources Available
The ITS Training Site has training and support information for:
• Technology tools used to help maintain academic integrity (abiding by copyright & FERPA, avoiding plagiarism and other helpful information).
• Tools for Learning Online – Technology and computer skills, as well as other tips, to ensure success.
• Truman licensed and specialty software, as well as education/flex tools, Zoom information, and SMARTBoard resources, among other information.
• Resources for the D2L Brightspace Learning Management System
Brightspace Resources for Students
1. Brightspace maintains a Playlist for Learners on YouTube2. Brightspace’s documentation website for Learners
3. Brightspace FAQs for Students
4. Brightspace Live Chat (available 24/7)
1. Brightspace Live Chat (available 24/7)
2. Brightspace User Guide/Documentation (text format)
3. Truman’s Brightspace Training Page
4. Submit a question or request an appointment by emailing ltt@truman.edu
• Duo Multi-factor Authentication
• Helpful Tips on Setting up Microsoft 365 Outlook
• Training Resources for Microsoft 365 Outlook
• Frequently Asked Questions about Duo and M365
