TruAlert Email Changes Coming

Starting Feb. 14, any necessary TruAlert emails will come from truman@email.getrave.com.

TruAlert emails are part of the emergency messaging services available to students and employees. Previously, these emails came from police@truman.edu. Industry requirements have resulted in the service provider, RAVE, no longer being able support custom email addresses for emergency alert notifications. This change is a result of email providers’ efforts to curb spam and other unwanted email. As part of these changes, email inbox providers will be blocking all email sent from an address not belonging to the sending organization – also known as “spoofing.”

Future emails will still have a sender display name of “TruAlert” but instead of receiving an email from “TruAlert <police@truman.edu>” it will come from “TruAlert <truman@email.getrave.com>.” The new sender address will be a no-reply email address, meaning if an individual attempts to reply to the email message, it will not go to anyone.

TruAlerts will continue to be sent in the same manner, and the email change does not affect TruAlert text message notifications.