Tech Byte: Questions About Missing Email?


Email users who think they may be missing emails should remember to check the Barracuda Spam & Virus Filter, as well as “Junk” and “Other” in Outlook365.

The Barracuda Email Security Gateway is a system that manages and filters all inbound and outbound email traffic to protect Truman against inbound malware, spam, phishing and Denial of Service attacks to ensure that productivity isn’t impacted by attacks through the email system. This is accomplished through powerful rules that govern how inbound email messages are received by the intended recipient. It is a very important tool used as part of Truman’s overall information security program to ensure that malicious and harmful attacks do not infiltrate University systems.

Barracuda then delivers the email to students, faculty and staff, but it does so in a slightly different manner.

For students:
Email will either be delivered to the students’ inbox or it will be blocked. If email is delivered to a student’s inbox and it is deemed suspect, it will be placed in either the “Junk” folder or in the “Other” tab so that it can be reviewed and acted upon as appropriate. For this reason, it is always important to check the “Junk” and “Other” folders just in case any important email may have been placed here.

For faculty and staff:
If Barracuda isn’t 100% sure that an email message is safe to deliver, it will quarantine the message for further review. If an email is quarantined, a message is sent to the user’s inbox with instructions on how to access the message for further review.  

The email looks like the following:

If this email was accidentally deleted, visiting and entering a Truman user ID and password will also show any messages quarantined as well.

More information on Barracuda and how to customize settings can be found at

In some cases, email may be allowed through Barracuda but still be placed in “Junk” or “Spam” folders in a user’s inbox, as the email system itself also continues checking for potential spam or other malicious email. Checking these folders is important to do as well.
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