Campus Phone System Migration Scheduled for December
Emergency phones – blue light/elevator phones – will migrate to the new system and receive new numbers around Dec. 1. General phone migration will take place Dec. 15-19, following graduation. During this process, phone lines with no calls in the past year will not be reactivated. Low-usage lines with fewer than 15 calls a year will get web portal access for calls, not a physical handset. Existing Polycom VVX300 or VVX400 users will keep their current phones and gain web portal and mobile app access. Users that do not currently have a Polycam handset will receive a replacement to their existing phone. The replacement will be a Polycom E220 VoIP handset, programmed to their extension.
The new provider offers enhanced features, reliability and better long-term cost savings for campus communications. The first phones to be migrated include Public Safety, Registrar, Financial Aid, Payroll, IT Service Center, Admission, Residence Life, the President’s Office, Library Services, primary departmental lines and other key campus offices. Essentially, any individuals who currently use a Polycom phone will be migrated first. Individual faculty and staff phones migrating from analog to digital phones will be the next priority.
ITS is committed to working quickly to get all campus phones operational and functioning properly. Documentation about the current and upcoming phone systems is available at phones.truman.edu.
